Satinder is a seasoned leader with over four decades of experience in banking and financial services, specialising in service operations, customer experience, and organisational alignment.

Her career tells a story of transformation. From driving change at ICICI Bank and Punjab National Bank — across customer service, operations, fraud risk, and reputation management — to serving as Internal Ombudsman for DBS Bank India, Tata Capital, and Avanse Financial Services, she has consistently operated at the intersection of governance, service quality, and institutional trust.

The founder of Skaur.co and author of Service Operations, Satinder now devotes her expertise to shaping the next generation of leaders — mentoring them to build organisations that are disciplined in execution and unwavering in their commitment to the customer.